1. DURATION:

• Hours of per video: Approx 1.5 to 2 hours
• No. of Video files: as per recording of the latest batch
• Storage Space: as per the number of classes

2. AMENDMENTS:

• Necessary amendments, if any, will be provided.

3. DELIVERY:

• Will be dispatched to the address within 3-4 Working Days from the date of order placed.

4. VIDEO VALIDITY AND EXTENSION:

• VALIDITY - 3 MONTHS / 6 MONTHS / 9 MONTHS / 1 YEAR as per enrolment.
• EXTENSION IS NOT POSSIBLE.
• VIEWS: UNLIMITED VIEWS If views are lost due to technical issues faced while playing the videos, it will be restored only when views get fully exhausted. The errors need to be reported with attached snapshots at the earliest and send to our email id.

5. REFUND POLICY:

• As of now, we do not provide any option for the cancellation of products and/or services you have purchased.
• Once a product/service has been purchased by you, we cannot provide any refund, either totally or partially.
• We suggest that first, you go through then demos and/or free-to-use contents/products/services before you purchase.

6. PAYMENT OPTIONS:

You can enroll by paying as per any of the following options through online mode only.

• Net Banking
• Google Pay (via “Bank Transfer” option)
• Phone Pe (via “Bank Transfer” option)
• Paytm Bank
• Cash/ cheque Deposit directly in our bank.
• UPI

7.  BATCH TRANSFER:

• Enrolment is for the specific batch only. Batch transfers are not permitted.

8. DOUBTS DURING THE CLASSES:

• You can mail your query to d2hclasses@mohitsir.com
• Frequent LIVE QUERY SESSIONS are also held.

9. SYSTEM SPECIFICATION:

•  LAPTOP / DESKTOP / COMPUTER CLASSES:
• Classes will play through Software and it will be run /install in either Laptop/ Desktop / Computer (Computer /Desktop Monitor size should not be more than 22” inches) should have required specification of 4 GB RAM or more & 64-Bit Operating System or more. Temp files should be deleted from C Drive, and should not have several movies, files, etc on its hard disk.
• The Operating System of Laptop / Computer / Desktop must be Windows 10 only or more and not IOS.
• Earphone, for better concentration and audio quality.

•  MOBILE APP CLASSES
• Classes will play only in Android & IOS.
• CLASSES   ARE   NOT   IN   DOWNLOADABLE   FORMAT.   IT   WILL  BE   IN STREAMING MODE, JUST LIKE YOUTUBE.
• INTERNET AVAILABILITY WILL BE COMPULSORY FOR STREAMING THE CLASSES.
• PENDRIVE CLASS WILL NOT WORK IN MOBILE APP.
• Model of the android mobile must be of YEAR - 2020 or above, otherwise classes won’t support. Minimum 4GB RAM required.
• IPad / IPhone requires IOS 13.0 or later version to run the MOBILE APP Classes.

10. UNINSTALL / DISABLE:

• Disable- Remote Desktop Connection from control panel.
• Uninstall- Antivirus - MacAfee/ Avast / AVG or any other free antivirus software are not supported. Turn off windows firewall if not using any antivirus. During the time the videos are being played on your system.

IMPORTANT POINTS:

• Handouts, if any, will be provided only in soft copy mode.
• We do not transfer google drive/ pen drive classes to mobile app classes and vice versa.
• Students doing Face to Face batches may have to do some classes in recorded mode for timely completion of batches.
• MEPL reserves the right to change its instructors from time to time without any prior notice in order to complete the batch on time.
• You have to install your classes within 15 days otherwise your classes will expire without any refund.
• If you have purchase for pen drive then some of the classes may be done in google drive mode.

HELPLINE NO:

• For any further queries please contact us on 6290935202 / 6290948313 / 9830741471 / 9830196846 from MON to SAT between 10:30 AM to 07:00 PM or write us at d2hclasses@mohitsir.com

ANY ATTEMPT TO RECORD THE CLASS AUDIO OR VIDEO OR BOTH WILL LEAD TO CANCELLATION OF CLASSES WITHOUT REFUND AND LEGAL ACTION WILL BE TAKEN FOR INFRINGEMENT OF COPYRIGHTS AND OTHERS LAWS.

PLEASE NOTE –

• CHANGE OF DEVICE IS STRICTLY NOT ALLOWED under any circumstances.
• IF YOU HAVE AVAILED HARD COPY OF BOOKS, & or, PENDRIVE OF CLASSES, and reside in and around KOLKATA, HOWRAH, HOOGLY, RISHRA, or nearby locations, you will have to collect the books & or PENDRIVE OF CLASSES from the center itself.
• LIVE CLASSES will run only in MEPL MOBILE APP.